Tracked Delivery (DHL for Oversea and S.F. Express for Hong Kong)
Tracked delivery allows you to follow the journey of your parcel. Please allow 4 - 12 working days for tracked delivery (excluding public holidays).
Please note, most products will be despatched from our warehouse in Hong Kong. Estimated delivery times may vary during peak shopping periods such as the Easter, Mother's Day, Father's Day, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.
Working days include Monday to Friday, excludes Saturday, Sunday and public holidays.
Please check the following before getting in touch. Once your order has been sent, you will receive a dispatch confirmation email which will contain tracking no. If your order has not arrived by the estimated delivery date, we're here to help.
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.
Please contact the customer service team by email ([email protected]), Live Chat (please allow a few moments for the system to show as available) or Facebook Messenger.